Version 1.0

Date: 16 February 2024

1. Introduction

Welcome to Mono.Casino’s Self Exclusion Policy. This policy is a fundamental part of our commitment to responsible gambling and player safety. It is designed to help those who feel that their gambling is out of control and wish to take a significant step towards recovery. Mono.Casino is operated by Lexu OÜ.

2. Purpose of Self-Exclusion

The purpose of self-exclusion is to offer a solution for customers who wish to control their gambling activities. It is a formal process whereby you, the player, can request to be prevented from accessing our gambling services.

3. Eligibility

Any customer of Mono.Casino is eligible to request self-exclusion. This policy applies to all our gambling products and services.

4. How to Self-Exclude

To initiate self-exclusion, please follow these steps:

1. Contacting Support: Send an email to support@mono.casino expressing your desire to self-exclude.
2. Confirmation Process: Our support team will respond to your request, providing a form that must be filled out to confirm the self-exclusion.
3. Finalization: Once you return the completed form, your self-exclusion will be processed and activated.

5. Duration of Self-Exclusion

• Minimum Period: The minimum self-exclusion period is six months.
• Maximum Period: You can choose to self-exclude for any period up to five years.
• Extension: You may extend your self-exclusion at any time by contacting support@mono.casino.

6. Effects of Self-Exclusion

Upon activation of self-exclusion:

• Account Access: Your account will be immediately suspended.
• Withdrawals: You will be permitted to withdraw any remaining balance in your account in accordance with our standard withdrawal policy.
• Marketing Communications: You will be removed from all marketing communications.
• New Accounts: You will not be able to open new accounts with Mono.Casino during the period of self-exclusion.

7. Breach of Self-Exclusion

If you attempt to wager or access your account during the self-exclusion period, we will take all reasonable steps to prevent you from doing so.

8. Reinstatement after Self-Exclusion

Reinstatement is not automatic. After the self-exclusion period ends, you must contact support@mono.casino to discuss the reinstatement process, which includes a mandatory waiting period and may involve additional checks to ensure your well-being.

9. Additional Support

We encourage you to seek additional support for problem gambling during your self-exclusion period. Contact details for support organizations will be provided upon initiation of self-exclusion.

10. Policy Review and Amendments

This policy is subject to periodic review and amendments. Any changes will be communicated through our official channels.

11. Contact Information

For any queries or concerns regarding this policy or to initiate self-exclusion, please contact support@mono.casino.

12. Acknowledgment

By initiating self-exclusion, you acknowledge and agree to the terms outlined in this policy.